technology-services

Semester Updates Faculty and Staff

Welcome to the Fall 2026 Semester. Please see below for helpful links and new items around campus

 

Faculty and Staff Support

 

Hours of Operation: (Call Center Walk-Up Window)

  • Monday to Thursday - 8:30 AM to 6 PM
  • Friday – 8:30 AM to 5 PM

After or before these hours, call 410-837-6262 and listen to prompt for external call center support.

 

Canvas:

All University of Baltimore courses will be taught using the Canvas Learning Management System (LMS).

  • UBalt faculty and students can access the following: Canvas LMS by clicking on the Canvas icon in the MyUBalt portal.

  • Canvas Helpdesk support 24 x 7 x 365 and contact the hotline at: 1 (855) 244-3363.

If you would like to request a Canvas consultation, please submit a ticket to CELTT.

 

Zoom:

Panopto:

If you use Panopto lecture recordings, you will see a Panopto tab in the left navigation of your Canvas course.

 

 

  • If you have technology or training needs, OTS will check your classroom and meet you before class; please request these services by emailing the OTS Call Center with a day, time, and room number.

  • Faculty Studio is located in Business Center 320

  • Business Center presentation room located in BC 222

  • The location of the User Support Group is BC002.

  • Technical Support: Our Desktop Support team is here to assist with troubleshooting hardware and software issues, including computer setups, software installations, and resolving technical problems to ensure your work runs smoothly.

  • System Upgrades and Maintenance: We manage upgrades to operating systems, such as the current transition to Windows 11, and ensure all devices are regularly patched and secured, minimizing disruptions to your workflow.

  • When downloading software, check the OTS-approved software in your portal:

    • MAC users: Self-serve portal

    • Windows laptop users: Company portal

    • Desktop users: Software Center

  • Equipment and Software Procurement: Need new technology? We assist with computer and software quotes, ensuring that you receive the appropriate equipment that meets UBalt standards and your specific needs.

  • Please go to the webform for support and services.

  • Input a Workday support ticket.

 

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